Returns & Exchanges

At EART-GUITAR, we are committed to providing high-quality instruments and electronics; if you are not completely satisfied, you may return your purchase within 30 days of delivery. All returned items must be in their original condition and packaging to qualify for a full refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.

2

Secure Packaging

Carefully pack the guitar or electronic component in its original box, ensuring all accessories, manuals, and protective padding are included.

3

Shipping and Labeling

Affix the provided return shipping label to the outside of the box and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our technicians verify the item's condition at our warehouse, we will process your refund or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing